Who we are
PrivacySolved and privacysolved.com are the trading names of Privacy and Information Compliance Solutions Limited (“PrivacySolved”), a governance and compliance consultancy company with registered offices at 107 Cheapside, London EC2V 6DN, United Kingdom and PrivacySolved Europe and International Limited (“PrivacySolved”) with registered offices at The Black Church, St Mary’s Place, Dublin D07 P4AX, Ireland. We provide professional services, business services, management consulting, advice, consulting, legal and regulatory support, corporate training and deliver project work for companies, organisations and other institutional clients.
What Personal Data We Collect
We routinely collect the following personal data, when providing services to clients and working with people and partners to deliver our services:
- When you investigate our services, discuss service options and agree to work with us
- When we provide services during our business relationship to clients
- When you pay for our services
- When you use our website and business social media channels
- When you attend our events or sign-up to receive our alerts, briefings or newsletters
- When you send us Curriculum Vitaes (CVs), work profiles, partnership offers or collaboration requests
How We use Your Personal Data
This Privacy Notice tells you what to expect when PrivacySolved collects your personal data. It applies to information we collect about:
- Website visitors and users
- People who use our services as clients
- People and partners, we work with to deliver our services
The personal data we collect helps us to provide services to clients, who are primarily institutional clients. The main reason we rely on for collecting, using and storing your personal data is that these uses are necessary for the performance of contracts between PrivacySolved, clients, third parties and PrivacySolved’s partners. We also use personal data because it is necessary to perform business tasks that are important to our legitimate interests in providing services to our clients. We also us personal data to comply with UK, Irish, EU and international legal obligations.
Consent and Special Categories of Data
We rarely require consent from our clients, partners or third parties to use their personal data, but where this is required in specific circumstances, we will use a clear process to do so. We rarely use special categories of data, but where these are required, we will seek express consent or rely on other lawful methods of processing these data. While consent and the use of special categories of data will rarely be required when providing services to our clients, it is likely that when we engage consultants, specialists, advisors, employed staff and agents, consent and special categories of data may be required. Where this is the case, PrivacySolved will use specific procedures.
Website Visitors and Users
When a person visits www.privacysolved.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone. We do not try to find out the specific identities of those visiting our website.
We provide a contact form on our website so that you can contact us quickly, around the clock. This form asks for your name, email address, telephone number, company or organisation name and provides space to submit a request or to comment. We encourage you to ensure that you complete only the information that is requested. Any additional information you provide in your message to us should contain minimum personal data but contain enough information so that we can fully understand your message and contact you easily. Website visitors and users can also contact us alternatively at contact@privacysolved.com.
Our Use of Cookies
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website and are used to recognise your computer when it returns to a website it has visited previously. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the site. PrivacySolved uses cookies to enhance the online experience of our website visitors and users such as displaying the site so that it fits your browser and to better understand how our website is used.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are session cookies, which are removed when your browser is closed. Other cookies are permanent or persistent cookies, meaning that they are not removed after your browser is closed. These can be used by websites to recognise your computer when you open your browser and browse the Internet again.
You have the right to choose whether to accept cookies. You can adjust your cookie preferences by changing your browser settings so that cookies from this website cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser. This tool is often found in the “Help”, “Tools” or “Edit” facility. However, please note that if you choose to refuse cookies you may not be able to benefit from the full functionality and security features of our website.
Before browsing this website, visitors and users can consent our use of non-essential cookies. Full details about PrivacySolved’s use of Cookies is contained in our Cookies Notice, available at www.privacysolved.com.
Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
People who use Our services as Clients
PrivacySolved offers various services to companies and organisations. We must hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service that these individuals have requested and for other closely related purposes, primarily invoicing and payments. We hold this personal data for the duration of the client relationship, including the time between individual projects and client assignments.
Where the client relationship has come to a definitive end and both parties confirm this in writing, PrivacySolved will retain personal data for company management, tax, audit, legal dispute responses, compliance and regulatory purposes. PrivacySolved will minimise, limit access and de-personalise personal data at all stages of the client relationship, especially after a client relationship has definitively ended.
People and Partners we work with to deliver Our Services
PrivacySolved offers its services to companies and organisations and uses individuals and partners, from time to time, to assist us to deliver services to PrivacySolved’s clients. We must hold the details of the people who help us to provide our services so that the process is well managed. However, we only use these details to help provide the services our clients have requested and for other closely related purposes, primarily invoicing and payments. We aim to use and hold only the minimum amount of personal data necessary to provide our services.
We hold this personal data for the duration of the client, people and partner relationships, including the time between projects and client assignments. Where the client relationship had come to a definitive end and all parties confirm this in writing, PrivacySolved will retain personal data for company management, tax, audit, legal dispute responses, compliance and regulatory purposes. PrivacySolved will minimise, limit access and de-personalise personal data at all stages of the client, people and partner relationships, especially after these relationships have definitively ended.
Security of Personal Data
PrivacySolved uses technical, organisational, physical, electronic and procedural safeguards to protect the personal data that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. Please note that data transmitted via the Internet is by its nature insecure, and we cannot guarantee the security of data sent via the Internet, but we will take reasonable steps to follow accepted industry standards to protect your personal data.
International Data Transfers
Personal data that PrivacySolved collects may be stored in, processed in and transferred to any of the countries in which our clients, website visitors, website users and partners are located or operate. Information that you provide may be transferred to countries (including but not limited to the United States of America) which do not have universal data protection laws equivalent to those in force in the UK, Ireland or the European Economic Area (EEA). Where personal data are transferred outside of the EEA, PrivacySolved will reasonably ensure, in as far as it can influence or control that personal data transfer, that there are appropriate safeguards in place to protect those personal data.
Our clients, website visitors, website users and partners therefore agree to such storage, processing and transfers of personal data by using the website, contacting PrivacySolved and receiving or participating in our provision of services.
While these and other countries may not have the same standards of data protection and privacy as those within the European Economic Area or your home country, we will continue to protect the personal data we transfer in accordance with this Privacy Notice.
Links to other websites
This Privacy Notice does not cover the links within this site that direct you to other websites. We encourage you to read the privacy notices and statements on the other websites you visit.
Your Data Protection Rights
You have the following rights:
Access: Ask if we hold your personal data, and if so, request a copy
Correction: Correct records that you believe are incorrect or incomplete
Erasure: Delete your personal data after you withdraw consent or if kept too long
Temporary Restrictions: Request to contest the accuracy of your personal data, preserve data for use in a legal claim or to contest our legitimate interest use.
Data Portability: Ask us to transfer personal data to another company if feasible
Automated Individual Decision Making: Ask us to explain our automatic decisions
Object to Direct Marketing including Profiling: Ask us to stop these activities
Withdraw Consent: Withdraw (stop) the consent you previously gave to us
Access to Personal Data
PrivacySolved aims to be as open as possible in giving people access to their personal data. To make a request to PrivacySolved for a copy of personal data we may hold about you and to use your other rights, you will need to put the request in writing by email to “The Data Protection Officer” or write to our address provided below.
How to contact Us
If you would like to request information about our privacy policy, request access to your personal data or use your other rights to challenge how PrivacySolved uses and stores your personal data:
you can email privacy@privacysolved.com
or, write to: The Data Protection Officer, PrivacySolved, Privacy & Information Compliance Solutions Ltd, 107 Cheapside, London EC2V 6DN, UK
The UK Information Commissioner
The UK Information Commissioner’s Office (ICO) is the main data protection regulator for PrivacySolved. The ICO is also called a supervisory authority. After you have contacted PrivacySolved and exhausted our internal procedures, if you remain dissatisfied, you can complain to the ICO:
you can email the ICO using their online form at: www.ico.org.uk, or call their helpline 0303 123 1113
Or, write to: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK
Changes to this Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 7 January 2020 (Version 4).